Telcos have been enduring constant pressure as new tech-based communication providers have taken over their revenue streams and eroded their traditional market base. And although 2020 presented a golden opportunity for telecoms, it also expedited the advancement of AI, ML and IoT.
Facing substantial challenges from OTT services, ISPs, and tech disruptors, telecom companies must contend with industry upheaval; and also with the challenges to revenue streams due to emerging tech and dynamic customer expectations. Additionally, tardy customer response times contribute to customer dissatisfaction and a high churn rate.
In such times, leaders who move away from antiquated but stable ecosystems to embrace sustainable long-term growth-oriented ones will become more resilient and hence, successful. Customers tend to respond to leverage of emerging technologies positively since this enhances customer service and their experience. This is exactly what Telcos must focus on.
The question arises: what’s the most efficient solution?
Think Cloud.
Resilient. Scalable. Agile
Cloud lets telecom companies
- adapt to changing customer expectations by rapidly enabling new services
- automate resource allocation both centrally and in distributed locations
- respond rapidly to changes in network demand
- enable real-time network monitoring and data-driven analytics
There’s more.
Cloud's Cost-Efficiency Potential
Shifting operations to the cloud is predicted to be cost-effective for telecom companies. A study discovered that adopting cloud technology in just a few critical telecom domains can lead to lower expenses in comparison to on-premise counterparts.
For example, the percentage of expenses (OPEX) in relation to revenue is projected to decrease from 57% in 2022 to 46% in 2030 with just moderate cloud adoption. This reduction could be more than 10% and result in significant cost savings for telcos.
Fortifying Network Resilience with Cloud Infrastructure
With the right cloud service, customers can run applications and databases with improved availability, fault tolerance, and scalability, exceeding that of investment-heavy on-premise systems.
And considering telco networks are vulnerable to service disruptions resulting from events such as network crashes, infrastructure hiccups or acts of nature, cloud infrastructure helps enhance the resiliency of their network service with cost-effective backup data networks.
Microservices!
The microservices framework enables rapid development, testing, deployment, and management of new features, with zero impact on other network elements. Additionally, containers greatly simplify the process of transferring applications between environments without affecting network performance.
But Telecoms have 5G
It’s not enough.
To fully leverage 5G across customer demographics, telecoms require next generation connected services incorporating AI, ML, and IoT technologies.
- With AI, telecoms can create personalized and intelligent services.
- IoT opens up a realm of smart devices, interconnected systems, and seamless automation.
- ML enables data-driven decision-making and predictive capabilities for immersive customer experiences.
Partner with Mearas for Efficient Cloud Enablement
Meeting the revolving stream of customer expectations can be a challenge for telecoms. This while ensuring high connectivity and zero downtime.
At Mearas, we understand the significance of this delicate balance. Our Cloud Center provides end-to-end enablement services using solution-driven strategies for rich CX.
Book a no-obligation 30-minute assessment call to get insights on the most efficient and seamless way to migrate to the cloud. Get in touch with us to book an advisory session this week.